Our Vision

Providing leadership in the creation of strong, sustainable regional communities through the provision of high quality social and affordable housing and professional housing services.

Our Mission

We are committed to being recognised as a centre of excellence for delivering social and affordable housing solutions in our areas of operation.

Working with our partners and stakeholders, our aim is to be the leading community anchor in the neighbourhoods where we operate.

We work for the care and well-being of our residents through providing the best housing services and responding to opportunities to increase the supply of social and affordable housing tenancies.

Our Values

We believe affordable housing is an essential part of building a great region.  Communities thrive when a mix of people from different backgrounds live together in neighbourhoods they call home.

We will treat our tenants, staff and stakeholders based on our shared values of:

• Respect: we are a people-centred organisation, respecting the diversity and different needs of the individuals we work with and for, and treat people in a non-judgemental way.

• Compassion: we care about individuals, and want to make a difference to people's lives and the communities in which we work and live.

• Professionalism: we provide high quality and innovative housing services through continually building the skills of our staff, management and directors.

• Accountability: we are a social enterprise, accountable to our stakeholders and regional communities, with a goal for open communication and transparency in our actions.

• Safety: we will provide a safe working environment for our staff, our contractors, our clients, our visitors and members of the public who come into contact with our organisation.

Acknowledgment of Indigenous Custodians

NCCHC acknowledges the Bundjalung, Arakwal, Gumbaynggirr and Yaegl peoples who are the traditional custodians of the land that comprises the Northern Rivers.

Organisational History

NCCHC is a not-for-profit company managing social housing for people in housing need on very low, low and moderate incomes in the far north coast of New South Wales. The company was formed in 1985 and then amalgamated with Clarence Valley Community Tenancy Schemes in 1997 as part of the NSW Community Housing Growth Strategy.

The Company is not-for-profit and limited by guarantee. It is made up of members and governed by a Board of Directors. The membership is primarily tenants of the Company however a small number of members are interested local people. Members elect Directors who must initially demonstrate meeting a skills-based selection criterion. The Constitution allows for seven Directors to govern the Company. The Board employs a General Manager to lead a team of skilled and qualified individuals with social housing and financial management expertise to manage the operations of the Company.

In 2011 the Company covers a geographic area north from Grafton to Tweed and west to Tabulam. It operates from a head office in Lismore with two branch offices in South Tweed Heads and Grafton, with over 840 tenancies under a variety of housing programs. The Company receives the majority of its funding from tenant rents with supplementary funding from the NSW Department of Housing to deliver these programs.

As well as supporting individuals and families on low incomes, a number of properties are managed in collaboration with community partners to serve the need of particular community members. These groups include women and children escaping domestic violence, people with intellectual and physical disabilities, people with mental illness, people in recovery, young people and aboriginal men and women.

Strategic Direction 2013 - 2016

The strategic direction for NCCHC from 2013-2016 describes how we will translate our vision into action.  It takes account of chagnes to our operating environment, and ensures we can continue to best serve the needs of our clients, staff and partners to support the communities in which we operate.

NCCHC has adopted the following three primary strategies for the life of the current Strategic Plan:

1.   Customer Service

The current Strategic Plan will focus on continuing the work with the Tenant Council to improve tenant participation across the region.

Over 13% of NCCHC households are tenanted by Indigenous Australian families. NCCHC will work with our Indigenous clients and the wider regional Indigenous community to provide an appropriate service that exceed the guidelines in the Community Housing for Aboriginal People strategy to ensure the services we provide meet the needs of the Indigenous community and are delivered in culturally appropriate ways.

Over the life of the Strategic Plan, NCCHC will benchmark our level of customer service standards and customer satisfaction and implement plans to move towards industry best practice.

2.   Organisational Sustainability

Over the life of this Plan, NCCHC will ensure the sustainability of the organisation by implementing industry best practices across the business, with particular attention to governance and compliance, safety, staff employment and retention, financial and IT infrastructure and linkages across all levels of government within our region.

3.   Growth

Over the life of this Plan, NCCHC will endeavour to grow our property portfolio in a sustanable and socially inclusive manner, identfying housing needs and plan for appropraitely scaled development opportunities across the region, search our alterntative funding opportunities for the business, build our capacity for Community Development activities and strengthen the results achieved through our collaboration in the Housing Alliance.

Click here for a link to the complete Strategic Plan 2013-2016 document.